Napoleon products are designed with superior components and materials and assembled by trained craftsmen who take great pride in their work. Once assembled, the complete appliance is thoroughly inspected by a qualified and authorized installer, service agency, or supplier before packing to ensure that you, the customer, receive the quality product that you expect from Napoleon. (Registered under the world recognized ISO 9001 : 2015).
Electric Fireplaces
Electrical components and wearable parts are covered and Napoleon will provide replacement parts free of charge during the first 1 or 2 years of warranty. This covers: fan/heaters, motors, switches, nylon bearing components, remote controls, and LED lights.*
*Light bulbs and fuses are NOT covered by the warranty.