Shipping and Returns

Cancellations & Refunds: At Dreamwood Living we pride ourselves on having the best return policies in the industry. Cancel your order any time before it ships completely free of charge (exceptions apply such as custom orders, see below).

If you have questions, please send an email to support@dreamwoodliving.com or call us at 1-888-486-2909

Cancellations (Before Order Ships)

If you need to cancel an order, please contact us as soon as possible so we can refund you in full before your order leaves the warehouse. Reach agents during business hours at 1-888-486-2909, the chat in the bottom right, or email support@dreamwoodliving.com any time.

Click here to review entire Return and Refund Policy

Shipping Policy

Order Confirmation:

As soon as you place your order, you will receive an order confirmation email. This means that we have received your order in our system and pre-authorized your credit card for the purchase. As soon as we receive your order, we will start our fulfillment process. All orders are processed and shipped within 1-2 business days. Transit times vary from 5-7 business days.

Order Shipment:

We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at support@dreamwoodliving.com

No Shipping outside the USA.

Shipping Options

Our base "Curb-side" Pickup shipping is usually completely free! This option usually takes between 5-7 days to arrive at your doorstep, after you have submitted your order. There are other options available, however. We also offer the below options for some products. Please contact us for more information about these prior to ordering.

Threshold Shipping: This involves the item being brought onto your porch, or into a sheltered/garage area.
White Glove Delivery - this includes the item being brought into your room of choice, any minor assembly, and all boxes and packaging removed from your house! Saunas will not be assembled.

Vent Free Fireplaces

Filters

Napoleon Grandville 42 Vent Free Gas Fireplace

Empire Boulevard SL 30" Vent-Free Gas Fireplace

Empire Liner Accessory for 24" Vail Vent-Free Gas Fireplace